Privacy Policy

1. Introduction

Proma's World ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. By using our Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect the following types of information:

Personal Information

• Full name
• Email address
• Phone number
• Shipping and billing address
• Payment information (processed securely through third-party payment processors)

Non-Personal Information

• Browser type and version
• Device type and operating system
• IP address
• Pages visited and time spent on our website
• Referring website or source
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your orders, including shipping and delivery.
• To communicate with you about your orders, account, and customer service inquiries.
• To send promotional materials, newsletters, and marketing communications (with your consent).
• To improve our website, products, and services.
• To detect, prevent, and address fraud, security breaches, and technical issues.
• To comply with legal obligations and enforce our Terms of Service.
• To personalize your shopping experience and provide product recommendations.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device. You can choose to disable cookies through your browser settings, but this may affect the functionality of our website. We use cookies for:

• Essential cookies — Required for basic website functionality.
• Analytics cookies — Help us understand how visitors interact with our website.
• Marketing cookies — Used to deliver relevant advertisements and track campaign performance.
• Preference cookies — Remember your settings and preferences.

5. How We Share Your Information

We do not sell your personal information to third parties. We may share your information with:

• Service Providers — Third-party companies that help us operate our business, such as shipping carriers (e.g., Pathao, SA Paribahan, Sundarban), payment processors, and email service providers.
• Legal Requirements — When required by law, court order, or government regulation, or to protect the rights, property, or safety of Proma's World, our users, or the public.
• Business Transfers — In connection with a merger, acquisition, or sale of all or a portion of our assets, with appropriate notice to affected users.
• With Your Consent — When you have given us explicit permission to share your information with specific third parties.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include SSL encryption, secure servers, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. When your data is no longer needed, we will securely delete or anonymize it.

8. Your Rights

Under applicable Bangladeshi data protection principles, you have the right to:

• Access — Request a copy of the personal data we hold about you.
• Correction — Request correction of inaccurate or incomplete personal data.
• Deletion — Request deletion of your personal data, subject to legal retention requirements.
• Opt-out — Unsubscribe from marketing communications at any time.
• Withdraw Consent — Withdraw your consent for data processing at any time.

To exercise any of these rights, please contact us at support@promasworld.com.

9. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our Service is not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child without verification of parental consent, we will take steps to delete that information promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated "Last updated" date. We encourage you to review this page periodically for any changes. Continued use of the Service after any modifications constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

• Email: support@promasworld.com
• Contact Page: Contact Us