Refund Policy

1. Eligibility for Refunds

At Proma's World, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may be eligible for a refund under the following conditions:

• The item was damaged, defective, or incorrect upon delivery.
• The item does not match the description or images shown on our website.
• The item was not delivered within the estimated delivery timeframe.
• You changed your mind about the purchase (subject to conditions below).

2. Refund Request Period

You must request a refund within 7 days of receiving your order. Refund requests submitted after this period may not be accepted. To initiate a refund, please contact our support team at support@promasworld.com or reach us via our Contact page.

3. Conditions for Refund

To be eligible for a full refund, the following conditions must be met:

• The item must be unused, unworn, and in its original packaging.
• All tags and labels must still be attached to the product.
• The item must be free from any stains, odors, or damage caused by the customer.
• Proof of purchase (order confirmation, receipt) must be provided.

4. Non-Refundable Items

The following items are not eligible for refunds:

• Items that have been used, washed, or altered in any way.
• Undergarments, swimwear, and intimate apparel (for hygiene reasons).
• Custom-made or personalized items.
• Gift cards and digital vouchers.
• Items purchased during clearance or final sale events (unless defective).
• Products without original packaging or tags.

5. How to Request a Refund

Follow these steps to request a refund:

1. Contact our support team via email at support@promasworld.com or through our Contact page. Provide your order number and reason for the refund.
2. Provide evidence — Include clear photos or videos of the product showing any damage, defect, or discrepancy.
3. Wait for approval — Our team will review your request within 2-3 business days and notify you of the outcome.
4. Return the item — If approved, you will receive instructions on how to return the item. The item must be shipped back within 7 days of approval.
5. Refund processing — Once we receive and inspect the returned item, your refund will be processed within 5-10 business days.

6. Refund Methods

Refunds will be issued using one of the following methods:

• bKash / Nagad — Refund to your mobile wallet account.
• Bank Transfer — Refund to your bank account (requires account details).
• Original Payment Method — If you paid via card or online payment, the refund will be credited back to the same method.

Cash on Delivery (COD) refunds will be processed via bKash, Nagad, or bank transfer. We do not issue cash refunds for COD orders.

7. Shipping Costs

Original shipping charges are non-refundableunless the return is due to our error (e.g., wrong item sent, defective product). Return shipping costs for approved refunds are covered by Proma's World only if the product is defective or incorrect. For change-of-mind returns, the customer is responsible for return shipping costs.

8. Late or Missing Refunds

If you haven't received your refund within the stated timeframe, please first check your bank account or mobile wallet again. Then contact your bank or mobile operator, as processing times may vary. If you've done all of the above and still haven't received your refund, please contact us at support@promasworld.com.

9. Exchanges

We offer exchanges for items of the same product in a different size or color, subject to availability. To request an exchange, follow the same process as requesting a refund. Exchanges are subject to stock availability and must meet the same eligibility criteria as refunds.

10. Contact Us

If you have any questions about our Refund Policy, please contact us:

• Email: support@promasworld.com
• Contact Page: Contact Us